Refunds and cancellation

A plan on PITCH FIGHT buys distribution: a number of impressions, meaning the number of times your battles may be shown to voters in the discovery feed. It is a digital service, delivered on this site, and it begins delivering as soon as the payment clears.

It does not buy votes, a ranking, or a result. See pricing for what each plan includes.

Plans do not renew. A plan runs for 30 days from the moment the payment clears and then stops on its own, so there is no subscription to cancel and you are never charged again without choosing to buy again.

You can stop using a plan at any time. Your battles stay public and keep their results whether a plan is running or not.

If a payment was taken but the plan did not activate, we refund it in full. This is the one case that is always refundable, and you do not need to argue it: the money was taken for something you did not receive.

If you were charged twice for the same plan, we refund the duplicate in full.

If a plan delivered nothing at all — zero impressions — we refund it in full on request within 7 days of purchase.

If a plan has partly delivered, we refund it in proportion to the impressions not yet delivered, on request within 7 days of purchase. Impressions already shown to voters have been supplied and are not refundable.

We do not refund because a result went against you, because a battle received fewer votes than hoped, or because voters chose the other product. Those are outcomes of real people deciding, which is the entire thing being sold, and no part of a plan promises a particular result.

We do not refund plans whose impressions have been fully delivered.

The campaign stops receiving further distribution immediately, and its allowance is reduced to what had already been delivered. Your battles remain public, remain shareable, and keep every vote they have received. A refund reverses distribution; it never removes anybody's vote, because a payment being reversed does not make somebody's answer untrue.

Write to us from the email address on your account, with the date of the payment and the plan you bought. See contact.

We reply to refund requests within 3 working days. Approved refunds are returned to the original payment method through Razorpay, and reach your account within 5–7 working days depending on your bank or card issuer.